담당업무

- Triage and prioritize reported issues; address online banking support issues with priority, efficiency, and

  enthusiasm.

- Work directly with banking institution, third party vendors, and internal teams.

- Perform level one troubleshooting steps to resolve unknown issues.

- Follow troubleshooting runbook steps to resolve known issues to include assisting with online-banking issues

  related to admin and member logins, usability, features, bill pay services, etc.

- Collect logs and other details and then escalate issues that cannot be resolved

- Communicate issue statuses with customers and Lumin Digital internal teams

- Develop a good understanding of the different technologies encompassing Lumin Digital online banking

  application and it’s services

- Assess banking institution needs and present solutions both from available configurations and designed

  features/products to solve their issues

자격요건

- 2+ years of experience working on an application support team

- Knowledge of microservice architecture

- Experience with Atlassian and  similar tools

- Experience supporting a hosted application

- Understanding of the Elastic Stack

- Good full stack and environment troubleshooting skills

- Strong documentation

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