◈ 직무 개요

- Ensure proper implementation and consistency of approach of all HQ CEX strategies. 

- Translate guidelines from HQ into a detailed regional client animation plan to support client acquisition, upselling & retention, also leveraging on local market opportunities.

- Partner with regional retail and ecommerce to set KPI’s for stores and ensure follow up with Store Teams  

- Monitor the data collection and storage procedures at store level in compliance with HQ guidelines

- Ensure proper understanding of all client development activities, collect needs and sharing best practices.

- Work with Regional Managers in implementing relational promotion activities driving sales.

- Provide store teams with tools and tips for client’s outreach (phone calls, emails, text messaging, etc.) following corporate indications.

- Run client reports, analyze customer performance to develop diversified actions to ensure customer retention across all the segments.

- Develop a program of sharing of highlights about client development and engagement of key clients with Regional CEO.

- Partner with regional marketing team to maximise marketing tools and guidelines to increase retention and acquisition for both B&M and ecommerce clients

- Ensure that regional customer care and all front end teams follow up with clients and prospects requests during pre-purchase, purchase and after purchase/after sale client Journey.

◈ 경력 요건

- Excellent English language skills – both speaking and writing.

- Previous experience in client-oriented positions is preferred, luxury retail experience a plus.

- Strong interpersonal, communication and analytics skills; ability to write, and interpret instructional documents.  

- Ability to effectively communicate with customers, peers and management.  

- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.  

- Ability to work as part of a team and take initiative independent of direct supervision.

◈ 처우

- 협의

◈ 제출 기한

- ASAP

◈ 제출 서류 및 기타

- 국/영문 이력서 및 자기소개서

◈ 담당 컨설턴트

- 박미경 / / jessie.park@vpeople.co.kr

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